A clear price.
Before we start.

What’s includedWe inspect one dripping tap, check its condition and carry out the agreed service: this may include a new washer, seals or re-seating a suitable traditional tap, followed by a leak test.

What may changeA worn tap body or badly damaged seat may not seal after servicing. Ceramic taps use different valves or cartridges. If a lasting repair needs a replacement part or a new tap, we explain the options and agree the extra cost before proceeding.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedRemove one accessible kitchen or basin tap, fit the agreed replacement, check the isolation valves and test the connections. You can supply the tap or ask us to source it.

What may changeThe new tap must suit your sink and water supply. Seized fixings, failed isolation valves or altered pipework can add work. Tap supply and any extra work are priced and agreed separately.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedCheck the shower fault, identify a compatible mixer cartridge, replace it as agreed and test the shower’s operation. Please send the make, model and a photo before the visit if possible.

What may changeA cartridge will not resolve every pressure, temperature or flow problem. Seized components, unavailable spares or a fault elsewhere may require another approach or a return visit. We agree any additional parts and labour first.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedCheck why the toilet will not flush or keeps running, then replace the agreed fill valve, flush valve or syphon and test the fill and flush.

What may changeThe repair depends on the cistern and compatible parts. Concealed access, seized fixings or damage to the cistern can change the work needed. Parts and additional access or replacement work are agreed separately.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedRemove the existing toilet pan and cistern, fit a suitable like-for-like replacement with new seals, test it and dispose of the old toilet as agreed.

What may changeThe guide assumes accessible fittings and compatible connections. Different outlet positions, damaged floor fixings or changes to water and waste pipes need a separate agreement. The new toilet and parts are extra.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedInvestigate a toilet blockage, use appropriate methods to try to clear it and flush-test the toilet if flow is restored.

What may changeThis covers the toilet itself. Blockages in main waste pipes, gullies, external drains or sewers need a drainage specialist; we do not provide CCTV surveys or jetting. Clearance is not guaranteed; we explain the findings and agree the next step.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedInspect the sink or basin and its accessible trap, clear a reachable blockage and test the flow. Bath unblocking is also available; send details for a quote.

What may changeA blockage beyond the fitting or an underlying defect may need a specialist. Main waste pipes, gullies, external drains, sewers, CCTV surveys and jetting are outside our service. Clearing a trap cannot correct an underlying pipe defect; we agree the next step before further work.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedInstall an outside tap at an agreed location, with a wall fixing, an accessible internal isolation valve and suitable protection against water flowing back into the supply; test the installation.

What may changeThe price depends on the pipe route, wall and intended use. Longer runs, difficult access or different backflow protection can change the scope. Tap, fittings and extra work are confirmed in your quote.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedConnect one washing machine or dishwasher to suitable water and waste connections, fit an agreed isolation valve if needed and check for leaks during a test.

What may changeThe guide assumes suitable, accessible connections nearby. New pipe runs, alterations to cupboards or unsuitable drainage need separate assessment. This covers plumbing connections, not electrical work or appliance repairs.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedReplace the agreed radiator valve, including a thermostatic valve where suitable, with any necessary draining, refilling and bleeding of the affected system.

What may changeA replacement head alone and a complete valve replacement are different jobs. We check what is needed. Seized fittings, damaged pipework or other system faults may need additional work and an agreed revised price.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedReplace one radiator with a compatible like-for-like unit, including the required draining, refilling, bleeding and adjustment of its flow.

What may changeChanges in size or connection positions, unsuitable wall fixings or corroded pipework may require alterations. A radiator swap does not by itself resolve a fault elsewhere in the system. The radiator, parts and any extra work are agreed separately.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedReplace an accessible internal stopcock with a suitable isolation valve, then restore the supply and test the new connections and shut-off.

What may changeWe need to be able to safely isolate the incoming supply. An inaccessible or faulty external stop valve, awkward access or damaged adjoining pipework may change the work or require help from the water supplier. We discuss the next step and costs first.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.

What’s includedInvestigate the reported leak, check accessible pipework and explain what we find. The repair and any access work are scoped and priced after diagnosis.

What may changeHidden leaks can need more investigation or opening up before a cause is confirmed. Diagnosis does not guarantee an immediate repair. We agree any further tracing, access, repair or making-good work before it starts.

We confirm the scope and charges before you book. Parts are extra. Any agreed attendance, diagnosis or work already carried out remains payable if you decide not to continue, subject to your statutory rights.